Privacy Policy
KŪL CHAI (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and make a purchase.
Last updated: April 24, 2026
1. Information We Collect
- Contact information: name, email address, phone number, shipping address, billing address
- Order information: products purchased, order history, payment method (processed by third‑party providers)
- Technical information: IP address, browser type, device information, and how you use our site (through cookies and similar tools)
We do not knowingly collect information from children under 13.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order, account, or support requests
- Send marketing emails or updates (if you opt in; you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect, prevent, or address fraud and security issues
- Comply with legal obligations
3. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Analyze site traffic and performance
You can adjust your browser settings to refuse cookies, but some parts of the site may not work properly.
4. How We Share Your Information
We may share your information with:
- Service providers (e.g., payment processors, shipping carriers, email providers, analytics tools) who help us run our business
- Legal or government authorities when required by law or to protect our rights, safety, or property
We do not sell your personal information.
5. Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
You can:
- Update or correct your account information (if you have an account)
- Unsubscribe from marketing emails by using the link in the email or contacting us
- Request that we review, update, or delete certain personal information, subject to legal requirements
7. Third‑Party Links
Our site may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing any information.
8. California Privacy Notice
If you are a California resident, you may have additional rights under California law, such as the right to request access to or deletion of certain personal information, subject to legal limits. To exercise these rights, contact us using the details below. We will verify your request as required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Your continued use of the site after changes are posted means you accept the updated policy.
Return & Refund Policy
Last updated: April 24, 2026
Our Commitment to Your Satisfaction
At KŪL CHAI, we take pride in the artisanal quality of our teas and spices. If you are not completely satisfied with your purchase, we are here to make it right. Due to the perishable nature of our products, we handle returns on a case-by-case basis to ensure fairness and safety.
Returns & Exchanges
Due to the nature of our food products, all sales are final and we do not accept returns.
If your order arrives damaged, incorrect, or incomplete, email contact@kulchai.com within 7 days of delivery with your order number and photos so we can review and, if appropriate, offer a replacement or store credit.
Terms & Conditions
Last updated: April 24, 2026
1. Acceptance of Terms
By accessing or using the KŪL CHAI website and placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use this site.
2. Products & Availability
We offer chai and related products in limited quantities. We may change, limit, or discontinue products or prices at any time without notice.
3. Cottage Food & Shipping Limits
KŪL CHAI currently operates as a cottage food business in California. At this time, we only ship orders to addresses within California. Any updates to our shipping coverage will be posted on this site.
4. Orders & Payments
All orders are subject to acceptance and availability. Prices are shown in USD and may change without notice. Payment must be completed at checkout for your order to be processed.
5. No Returns
Because our products are food items, all sales are final. We do not accept returns. If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery so we can review the issue.
6. Personal Use Only
Our products are intended for personal use and not for resale, unless you have written permission from KŪL CHAI.
7. Website Content
All content on this site (including text, images, logos, and designs) is owned by or licensed to KŪL CHAI and is protected by law. You may not copy, distribute, or use our content without our written consent.
8. Health & Allergy Disclaimer
Our chai is made with tea and spices. It is your responsibility to review ingredient information and consult a healthcare professional if you have allergies, sensitivities, or health conditions. KŪL CHAI is not responsible for adverse reactions.
9. Limitation of Liability
To the fullest extent allowed by law, KŪL CHAI is not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products. Our total liability for any claim related to a purchase is limited to the amount you paid for that order.
10. Third‑Party Services
We may use third‑party services (such as payment processors or shipping carriers). We are not responsible for their actions, errors, or policies.
11. Privacy
Your use of this site is also governed by our Privacy Policy, which explains how we collect and use your information.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes take effect when posted on this page. Your continued use of the site means you accept the updated terms.
13. Governing Law
These Terms & Conditions are governed by the laws of the State of California, without regard to conflict of law rules.
Thank you for choosing KŪL CHAI